FAQs

ADVENTURE
Hotel/VR

1. Member Registration

Bookings made after membership registration and while logged in or bookings made using the same e-mail address will be linked to My Page. Users can access and view their bookings at any time via “My Page”.

Members can link their bookings to their accounts by using the e-mail address associated with their membership, regardless of whether they are logged in at the time of making the booking.

When logged in, members have the opportunity to access the My Page features, which allow them to download receipts, cancel bookings and save preferred search criteria or products. Members can also pre-register information of accompanying travelers to facilitate future bookings. It is recommended that members log in to fully benefit from these features.
* Bookings may also be made without the need for membership registration (Referred to as “Guest Booking”)

Registration Procedure and Accessing My Page

Access the Log in / Sign up page
Consent to the ADVENTURE Regulations and provide either an e-mail address or a mobile phone number for registration
Enter the One Time Password (OTP) received from the registered e-mail address or mobile number, and then click “Login”

Password Setting

Password configurations can be accessed through the "Security & Settings" menu once users have logged in. After establishing a password, users may log in using his/her "e-mail address and password.”
To change the password, users can create a new one from the same "Security & Settings" page
To change the password, users can create a new one from the same "Security & Settings" page
OTP authentication is mandatory for logging in on mobile devices.

Precautions

Only one membership account can be registered per e-mail address
E-mail addresses are immutable once registered Users are required to create a new membership account if their e-mail addresses change. For security and personal information protection, previous information cannot be linked to the new account
Users can change their mobile phone numbers from the “Security & Settings” menu Deleting the existing mobile phone number is mandatory prior to adding the new mobile phone number

2. Booking Confirmation

Members

Confirmation of Booking via the “Confirmation of Booking” E-mail
A booking confirmation will be sent via e-mail after the booking is completed.
Confirmation of Booking via “My Page”
Reservations made after logging in or using the same e-mail address as the registration can be accessed anytime in the “My Bookings” section of “My Page”.

Non-Members (Guest Bookings)

Confirmation of Booking via the “Confirmation of Booking” E-mail
A booking confirmation will be sent via e-mail after the booking is completed.
Log in with E-mail Address Used for Guest Reservations
Users can view their booking details on My Page by logging in with the e-mail address used for their guest booking
1. Access the Log in / Sign up page
2. Consent to the ADVENTURE Regulations and enter the e-mail address used for guest bookings
3. Enter the OTP received from the registered e-mail address or mobile number and click “Login”
* Utilizing My Page offers advantages to our members. By following the login instructions provided, guest users will be converted into registered members. Users are encouraged to log in and take advantage of this service for future bookings

3. Locate User’s ADVENTURE ID / Booking ID

ADVENTURE ID / Booking ID is a number that facilitates the management of bookings between ADVENTURE and our users. This number can be found on the booking confirmation screen as well as in the booking completion e-mail. It is essential to provide this number when making enquiries
If users are unable to find their ADVENTURE ID / Booking ID, whether due to not receiving emails or closing the operation screen, we will assist in retrieving it.

Kindly contact our support team and provide the following information.

Full Name of Applicant
Full Name(s) of Traveler(s)
Registered Telephone Number
Registered E-mail Address

4. Solution for Non-Retrieval of E-mails

Users who do not receive an e-mail after submitting their bookings are able to view their bookings via this procedure.

Remove Domain Specifications / Configure Receiving Preference

E-mails may be filtered as spam if the registered e-mail address is that of a mobile phone/smartphone e-mail address (default settings of mobile phones). For information on how to change the settings on mobile devices, users should contact their mobile device service provider to configure it for receiving e-mails from ADVENTURE. After unblocking e-mails from our domain, kindly contact our support team so we can resend the e-mails that were not received.

* For information on how to change the settings on mobile devices, please contact the mobile device provider/carrier company (ADVENTURE will not be able to provide such information)

Support Services	Domain
Reservation Assistance	@adventure.inc
Personal Data Protection Support	@sg.adventurekk.com

Change in E-mail Address

E-mail Address for Membership Registration
For security purposes, e-mail addresses cannot be changed once they have been registered.
A new membership account must be created. Please be aware that we will not be able to link past bookings to new accounts.

Resending E-mails

ADVENTURE can resend all e-mails that were not received by users.
Users who wish to have unreceived e-mails sent to them can contact us via e-mail with the following information.

ADVENTURE ID / Booking ID
Full Name of Applicant
Full Name(s) of Traveler(s)
Registered Telephone Number
Registered E-mail Address
Request for E-mails to be Resent

5. Verify to Ensure Booking if is Completed

Users who are unsure about the status of their booking after completing the online process can check the following items to confirm their booking.

Was an e-mail from ADVENTURE sent to the registered e-mail address?
Did the ADVENTURE ID / Booking ID display on the screen upon completion of the booking?
Was the payment completed during the booking process?

1. Was an e-mail from ADVENTURE sent to the registered e-mail address?

E-mails from ADVENTURE Received	E-mails from ADVENTURE NOT Received
Please read the contents of the e-mail from ADVENTURE in its entirety. All services provided by ADVENTURE will automatically send an e-mail upon the completion of booking. The ADVENTURE ID / Booking ID will be included in the text of the e-mail	There is a possibility that the booking was not completed, or if it was completed, users may not have received the e-mail for some unforeseen reasons Check to see if 2. Did the ADVENTURE ID / Booking ID display on the screen upon completion of the booking? Solution for Non-Retrieval of E-mails

2. Did the ADVENTURE ID / Booking ID display on the screen upon completion of the booking?

ADVENTURE ID / Booking ID Displayed	ADVENTURE ID / Booking ID NOT Displayed
Members can access and view their bookings on My Page, whereas guests can verify their bookings from the Booking Confirmation e-mail they received.	There is a possibility that the booking was not completed, or if it was completed, it was not displayed due to the network environment on the user's device. If payment was made, kindly refer to 3. Was the payment completed during the booking process?

3. Was the payment completed during the booking process?

Payment Made	Payment NOT Made
In the unlikely event that users do not receive an e-mail or see the ADVENTURE ID / Booking ID on screen at the time of booking, but payment has been made, the booking may have been completed, or the payment may have been canceled due to an unsuccessful booking. Kindly refer to the following section titled “Enquire if Booking is Completed” and contact us so that we can verify whether ADVENTURE has a record of the booking.	Users who do not receive an e-mail or see the ADVENTURE ID / Booking ID displayed on the screen during the booking process, and no payment has been processed, there is a possibility that the booking has not been completed Kindly refer to the following section titled “Enquire if Booking is Completed” and contact us so that we can verify whether ADVENTURE has a record of the booking.

Payment Made

Payment NOT Made

In the unlikely event that users do not receive an e-mail or see the ADVENTURE ID / Booking ID on screen at the time of booking, but payment has been made, the booking may have been completed, or the payment may have been canceled due to an unsuccessful booking.

Kindly refer to the following section titled “Enquire if Booking is Completed” and contact us so that we can verify whether ADVENTURE has a record of the booking.

Users who do not receive an e-mail or see the ADVENTURE ID / Booking ID displayed on the screen during the booking process, and no payment has been processed, there is a possibility that the booking has not been completed

Kindly refer to the following section titled “Enquire if Booking is Completed” and contact us so that we can verify whether ADVENTURE has a record of the booking.

Contact ADVENTURE to Check if Booking is Completed

Users who are unable to confirm their own booking records after checking the details above will have their bookings confirmed by ADVENTURE.
Kindly contact uswith the information indicated below to request for a confirmation of the booking.

ADVENTURE ID / Booking ID (if ID is displayed)
Full Name of Applicant
Full Name(s) of Traveler(s)
Registered Telephone Number
Registered E-mail Address
Booking Details
Payment Date & Time (if payment was made)
Total Amount of Payment (if payment was made)
Payment Transaction ID (obtainable from the user’s bank or credit card issuer, subject to availability)

6. Payments Made for Unsuccessful Reservations

Online payments for unsuccessful bookings will be canceled by ADVENTURE as soon as the booking fails to be processed.

If users receive an e-mail indicating a failed booking or see a message on the screen stating that the booking was unsuccessful, yet a payment has been processed or a charge has been applied, please refer to the information below.

Payments Made with Credit Cards

For payments made with credit cards, users may receive an initial usage report from their credit card issuer at the time the payment is processed (when credit is obtained), irrespective of the outcome of the booking.
In the event of an unsuccessful booking, the payment will be voided immediately and no charges will be applied.

It may take some time for the data to be reflected as the procedure is executed through a clearing agency (Detailed information is available from the credit card issuer)
Please contact the credit card company if the amount of the confirmed invoice includes the relevant payment after the closing date
Cancellation of a Booking after it has been completed will be processed as a refund and not as a cancellation of the payment (The refund will be processed once the transaction has been completed) Information on Cancellation and Refund Policy

Payments Made with Debit Cards

For payments made with debit and prepaid cards, the balance will be deducted from the card at the time the payment procedure is completed (when credit is obtained).
ADVENTURE will cancel the payment in such cases.

Procedures are executed via a clearing agency and it may take some time for the data to be reflected in the user’s account (Details are obtainable from the card issuer)

All Other Payment Methods

Payments via other payment methods are canceled upon unsuccessful bookings.

It may take some time for the data to be reflected as the procedure is executed through a clearing agency.
Detailed information is available from the payment provider.

7. Proxy Bookings and Payments (Person Making the Booking Differs from User)

Services provided by ADVENTURE can both be reserved and paid for by a proxy whose name is different from that of the user.
When making a booking, ensure to enter the name of the user as the name of the person who will actually be using the service.

Please read the following precautions in its entirety before proceeding.

Bookings Made as a Member

Bookings and payments can be made by a proxy even if the user’s name differs from the logged-in information of the member.
The member’s information will be automatically displayed when reservations are made. Please edit the service user name and proceed to the next step.

Payment

ADVENTURE does not verify the name of the payer with the name of the person who made the booking or the name of the user. Payments can be made by a person who is not included in the bookings or users.

In the event of a refund, the refund will be made to the payer who made the payment at the time of the transaction. ADVENTURE will not be able to change the information of the recipient for the refund.

8. Reasons for Payment Errors

Payment errors can arise from various factors. For the protection of personal information, ADVENTURE is unable to specify the exact reasons behind these payment issues. As the criteria for screening vary among payment providers, it is advisable to reach out to the respective payment company for further information, address the underlying cause of the error, and subsequently verify the payment process again.

Possible Reasons for Payment Errors / Payment Failures

Exceeding the credit limit of the card
Incorrect entry of credit card number/expiration date
Card expiration date / Incorrect password entry
Failure in the registration of 3D Secure (additional security layer for online credit and debit card transactions)
Insufficient balance on debit/prepaid card
Restrictions imposed by the credit card company on the use of the card for unknown reasons

9. Payment Instructions

Credit Card Payment

The amount will be charged to the credit card account on the date stipulated by the credit card issuer.

ADVENTURE does not verify the identity of the individual who made the booking against the name on the credit card used for payment.

Credit cards in the names of persons other than the person who made the booking can be accepted.

One-time Password (OTP)

A one-time password is a password issued by the credit card company at the time of security authentication that is valid only for a limited period of time.
When payments are made by credit cards, users may be prompted to enter a one-time password upon transitioning to the screen of the credit card company. The credit card company will send the OTP directly to the user via e-mail or SMS and ADVENTURE will not have access to this information. For details regarding the delivery method of the OTP, please consult the credit card company.

Authentication Service (Identity Verification)

ADVENTURE provides identity verification services in compliance with the "3D Secure" Internet payment security standard.
Prior to using credit cards, users are required to set up their passwords and other details on the official website of their credit card issuer and meet other mandatory prerequisites.
For further information, please contact the credit card issuer.

Debit Card Payment

Account balances are subject to fluctuations due to authorization procedures at the time of payment.
Refunds for cancellations or unsuccessful bookings may require a considerable amount of time for processing.

The duration of refund periods may differ based on the regulations and policies of the card issuer.
For further information, please contact the card issuer directly.

Loss of Credit or Debit Cards / Cancellation / Change of Card Number

ADVENTURE processes payments as soon as they are completed and no cancellation procedure or re-registration of card information is required.
For information on the status of credit card transactions and procedures in the event of a credit card cancellation or a change of credit card number, please contact the credit card issuer directly.

Confirmation of Card Used for Payment

To verify the card transaction following a booking or payment, please review the card statement or contact the card issuer for confirmation of the transaction.

To ensure the protection of personal information, ADVENTURE is unable to share any card information.

Payment Methods Available for Selection

ADVENTURE offers a diverse array of payment options to enhance user convenience. The payment methods accessible to users differ based on the chosen currency. Please choose one of the available options from the list presented on the Payment Method Selection page.

PAYMENT METHODS:

Credit / Debit Cards
ADVENTURE accepts a wide range of major credit cards, including Visa, MasterCard, American Express and JCB
PayPal
Payments can be made from PayPal balances or from linked bank accounts
Internet Banking
Payments for bookings can be made through the Internet Banking Portal
Mobile Payment
ADVENTURE accepts UPI, E-wallet, Google Pay, Apple Pay and other forms of mobile payment methods in the region of the user's location

10. Unrecognized Billing Statement

Users who receive a billing statement indicating an amount charged by ADVENTURE that they do not remember using or who receive a preliminary statement of charges are requested to check the following prior to contacting us.

Kindly check the following items if after completing the booking process, there is still uncertainty as to whether the booking has been completed or not.

Verify the Billing Source on the Billing Statement
Check ADVENTURE Usage History
Contact ADVENTURE for Clarification

1. Verify the Billing Source on the Billing Statement

Billing Source: ADVENTURE	All Other Billing Sources
Payments made on ADVENTURE will be invoiced as "ADVENTURE". If the above information aligns with the billing source on the billing statement, it is likely that a booking record exists on ADVENTURE.	If the billing source does not specify "ADVENTURE", the invoice cannot be attributed to us. Kindly check with the billing source indicated in the statement.

2. Check ADVENTURE Usage History

ADVENTURE Previous / Existing Users	Non-Users / ADVENTURE New Users
Booking details and payment amounts can be verified via e-mails sent to the registered e-mail address of the user or via My Page for each ADVENTURE service. Please access the above links and check to see if there are any bookings.	Non-Users / New Users of ADVENTURE who are unable to find any corresponding records on My Page or Booking Confirmation e-mail, ADVENTURE will check our booking records to verify if any bookings exist.

Cancellation After Payment / Refund After Booking
If no relevant payment history for a past booking is found, check whether the booking was canceled or refunded. There is a possibility that the payment process is occurring as a re-billing for the credit card refund process. When a refund is processed for a booking paid by credit card, the following procedures are simultaneously processed: Process of a full refund of the amount paid at the time of booking Re-Invoice Amount: Total Amount Paid - Amount Refunded For further information, please refer to our Cancellation and Refund Policy.

Cancellation After Payment / Refund After Booking

If no relevant payment history for a past booking is found, check whether the booking was canceled or refunded.
There is a possibility that the payment process is occurring as a re-billing for the credit card refund process. When a refund is processed for a booking paid by credit card, the following procedures are simultaneously processed:

Process of a full refund of the amount paid at the time of booking
Re-Invoice Amount: Total Amount Paid - Amount Refunded

For further information, please refer to our Cancellation and Refund Policy.

3. Contact ADVENTURE for Clarification

Kindly contact us via e-mail with the following required information of the individual (family member or friend) who may have used the service.

Required Information
Full Name Telephone Number E-mail Address Payment Date and Time Payment Amount

Note

Bookings cannot be verified based solely on the date and amount of payment
Ensure to provide us with the above required information prior to making the enquiry
ADVENTURE is unable to provide detailed information on credit card statuses due to the confidentiality of the credit card information
In the event that the booking record cannot be retrieved with the user’s information, there is a possibility that a third party’s information is registered, or that the booking was fraudulently made
Users who believe their credit cards have been used without authorization are advised to contact their credit card issuer for guidance on how to address the situation

11. Receipt Issuance

Receipt Issuance Procedure

Members

Receipts in PDF format can be issued via My Page upon receipt of the payment completion e-mail.
Information on Registration Procedure and Accessing My Page.

Non-Members (Guest Bookings)

Upon receiving the payment confirmation e-mail, users may log in with the e-mail address linked to their guest booking. After logging in, they can navigate to My Page to download the receipt in PDF format.

Access the Log in / Sign up page
Consent to the ADVENTURE Regulations and register the e-mail address used for guest booking
Enter the OTP received from the registered e-mail address and click "Login"

* Utilizing My Page offers advantages to our members. By following the login instructions provided, guest users will be converted into registered members. Users are encouraged to log in and take advantage of this service for future bookings

Precautions for Receipt Issuance

Receipts are issued solely for complete payment amounts (including re-issuance).
Receipt issuance cannot be processed under the following conditions:

Issuance of receipts in partial amounts
Issuance of receipts in segments or in multiple copies
Issuance after cancellation

Frequently Asked Questions Regarding Receipts

Q: Is it possible to change the name on the receipt to reflect a different name than that of the individual who made the reservation or is listed as the user, such as a company name?
A: Kindly indicate the preferred addressee at the time of issuance.

Q: Which currency will be displayed on the receipt?
A: The currency displayed on the receipt will correspond to the currency selected during the booking process.

Q: Is it possible to mail the receipt by post?
A: ADVENTURE does not provide mailing service for receipts; instead, please download the available PDF version.

To view PDF files, the PDF reader software like Adobe Acrobat Reader DC will be required.

Management of Tax Invoices

ADVENTURE serves solely as an online reservation platform and charges a fee for its services. Consequently, ADVENTURE cannot issue invoices for accommodation services rendered by the facility to the reservation holder; such tax invoices must be obtained directly from the accommodation facility.

12. Refund Policy

Information pertaining to the Cancellation and Refund Policy of ADVENTURE.

13. Recommended Operating Environment

Laptops

Mobile Phones

Windows	Mac
Google Chrome Latest Version (version 64 and above) Edge Latest Version (version 79 and above) Firefox Latest Version (version 67 and above)	Safari Latest Version (version 12 and above) Google Chrome Latest Version (version 64 and above) Firefox Latest Version (version 67 and above)

Android	iOS
Android 8.0 and above Google Chrome Latest Version (version 64 and above) * Please use the latest version of Google Chrome as some of the services are not available on the Android standard browser	iOS 17.0 Safari Latest Version Google Chrome Latest Version (version 64 and above)

Note

For smartphone users, 720px or more in width is the recommended resolution.

Even within the specified environmental range, certain display issues may arise, and various functions may be inaccessible depending on the combination of the browser and operating system (OS).

(The utilization of beta or preview versions of different browsers, along with certain add-ons, may lead to display issues)

1. Cancellation of Hotel Booking

Users are requested to review our Cancellation and Refund Policy prior to making any booking cancellations.

Members

Access My Page
Go to "My Booking" and display the booking intended for cancellation
Proceed to cancel the booking from the "Cancellation Section" on the displayed page

Non-Members (Bookings without Membership Registration)

Non-Members can log into their accounts by entering the e-mail address linked to their guest booking.
Cancellations for bookings can subsequently be processed through My Page.

Access the Log in / Sign up page
Consent to the ADVENTURE Regulations and register the e-mail address used for guest booking
Enter the OTP received from the registered e-mail address and click "Login"

2. Changes to Hotel Booking

Bookings cannot be changed once they have been made. Users who wish to make changes must first cancel their current booking and then proceed to create a new one.
Information pertaining to Cancellation of Hotel Booking.

3. Adding / Partial Cancellation of Hotel Booking

Partial cancellations or modifications to existing bookings are not permitted. Users must create a new booking reflecting the updated details and cancel any unnecessary bookings.

Users are encouraged to review our Cancellation and Refund Policy prior to proceeding with any cancellations.

Users currently within the timeframe for incurring cancellation fees or those with non-refundable plans are advised to reach out to their intended hotel to enquire about the possibility of canceling without incurring any fees.
If a refund with a waiver is possible, kindly contact ADVENTURE indicating the waiver along with the name of the hotel representative at info@adventure.inc.

4. Reinstating a Canceled Hotel Booking

Reservations cannot be reinstated once they have been canceled.
Users are required to make a new reservation for a plan that aligns with their requirements.

5. Cancellation Fee of Hotel Booking

Hotel bookings are subject to cancellation fees. Each accommodation provider has a distinct cancellation policy outlining when these fees apply and if they are applicable at all.

Users are advised to review the "Cancellation Policy" displayed during the booking process, on the confirmation page or in the Booking Confirmation e-mail.

Cancellations made within the period outlined in the cancellation policy will be subject to a cancellation fee.

6. Cancellation Fee for Cancellation Due to Inclement Weather

In the event of cancellation due to inclement weather, such as a typhoon, the hotel will determine if a cancellation fee is applicable.

For further assistance, please contact the hotel directly. If the hotel confirms that the cancellation fee can be waived, kindly notify ADVENTURE with the required details listed below at info@adventure.inc.

Booking ID (Required)
Telephone Number Entered During Booking Process (Required)
Full Name of User (Required)
Name of Hotel Representative

* Enquiries received outside of our operating hours (Monday to Friday, 10:00AM to 6:00PM JST) will be processed on the next business day
* All refunds will be processed by ADVENTURE, regardless of whether the cancellation was initiated with the hotel
* Refund Process Information

7. Use by Minors (Users Under the Age of Majority)

Bookings and accommodations arrangements made by individuals under the age of majority must be approved by a parent or legal guardian.

The determination of whether minors can be accommodated at a hotel and the necessity of written consent is solely at the discretion of the hotel management. The hotel management or service provider may mandate the submission or possession of a designated consent form along with identification documents from the individual exercising parental authority

Hotel policies may prohibit unaccompanied underage guests from staying at the establishment. It is advisable to verify the regulations prior to making a booking.

Individuals who are not of legal age and do not have an accompanying adult are encouraged to review the facilities and plans page during the booking process or contact the hotel directly for more information.

* ADVENTURE does not establish regulations, submit consent forms on behalf of the user or determine whether to provide accommodations for the user
* Users are required to contact the hotel directly regarding their intended accommodations

Precautions for Hotel Bookings Abroad

The age of majority varies by country, with each nation enforcing its own regulations regarding this age. Depending on the country of residence, even if the individual intends to reside with a parent or guardian, written consent may still be required, contingent upon the laws of the respective country.

ADVENTURE disclaims any liability for damages incurred by the user resulting from their inability to check-in at the hotel due to age-related restrictions.
Travelers are advised to confirm arrangements with their hotel at their destination prior to travel.

Accommodation Unavailable Post-Booking

In the unlikely event that a hotel becomes unavailable after a booking is finalized, users are required to cancel the booking and make a new booking at an alternative hotel. Standard cancellation fees will apply.

8. Hotel Booking via Telephone

All bookings must be made exclusively on our online platform.
ADVENTURE is unable to process bookings or verify room availability via telephone calls or e-mails.

9. Advance Booking Date Allowance

Bookings can be made up to one year in advance and continue until the day of the user's stay, subject to room availability.
To check room availability, please visit the ADVENTURE website or use the ADVENTURE APP.

* Subject to room availability and plans of selected accommodation facility

10. Room Availability information on the Website / APP

On the reservation page, users have the option to refine their search for available rooms by selecting their accommodation dates, indicating the number of guests, selecting a location or entering specific keywords.

* The information presented does not reflect real-time availability and may be subject to change based on reservation timing
* If a room, plan, or hotel is not shown, it indicates that it is unavailable on ADVENTURE (Users are encouraged to explore other booking platforms or the official website of the hotel to check for available rooms or plans)

11. Room Requests (Room with View, Rooms on High Floors)

Requests for specific rooms can be made directly at the accommodation facility. Users are encouraged to submit their preferences during the reservation process. However, please note that we cannot assure fulfillment of these requests.
Kindly contact the accommodation facility directly to negotiate the requests.

12. Room Rates for Children

Room rates for children vary depending on the hotel and the selected plan. Since all rates are determined by the hotel, it is advisable to reach out to the hotel directly for more details.

13. Room Check-In Required Information

During check-in at the front desk, kindly present the name of the individual who made the reservation along with the name of the representative who will be staying at the accommodation facility.

Depending on the accommodation, guests may be required to present proof of booking.

In these instances, please present the Booking Confirmation e-mail, Booking Confirmation Voucher or the Booking Details available on My Page.

For accommodations abroad, guests may be required to present their passports.
Check-In at Hotel without a Front Desk- Checking in at accommodation facilities without front desk services Procedure for Late Check-In - Guests who are unable to complete their check-in by the designated time set by the accommodation facility

14. Check-In at Hotel without a Front Desk

Check-in instructions may also be sent directly to the registered e-mail address of the user alongside the Booking Confirmation e-mail.

For additional information, please refer to the check-in instructions displayed during the booking process or included in the Booking Confirmation email.

Users who have selected a plan that includes a separate e-mail notification but have not received the e-mail even though the check-in date is approaching, please contact the accommodation facility directly for assistance.

15. Meals Included / Meals Not Included

Meals inclusion depends on the plan selected.
Users intending to book a room with meals included should verify that the package includes meals prior to finalizing their booking.

16. Additional Payment Besides Accommodation Fee

Additional fees, such as bathing tax, accommodation tax or resort fees, may apply based on the selected accommodation facility and its location. These charges are required in addition to the room rate.

Accommodation facilities might also ask for a deposit at check-in that is higher than the amount indicated on the credit card print or the contracted rate.
The amount indicated during the reservation process and the payment made at the time of booking do not include this deposit, which must be paid separately at the accommodation facilities.

Kindly confirm on the reservation page or contact the accommodation facility for details on local payment methods and whether additional fees apply.

Note

ADVENTURE is unable to check the refund status of the deposit made on the day of accommodation.
Users are required to contact the accommodation facility directly for such information.

Local expenses, including meals and cleaning fees, may require payment at the destination.
Users are requested to review the detailed breakdown of expenses prior to making payments.

17. Hotel Cancellation Due to Flight Cancellation

Users intending to cancel their bookings for any reason should contact ADVENTURE via e-mail (info@adventure.inc) after confirming with the accommodation facility.
The accommodation facility will determine if any cancellation fees are applicable in this situation.

Kindly include the following information when contacting ADVENTURE:

ADVENTURE ID / Booking ID
Full Name of User
Name of Hotel Representative
Amount to be Refunded (Indicate full / specific amount)

* Enquiries submitted outside of our operating hours (Monday to Friday, 10:00AM to 6:00PM JST) will be responded to within two (2) business day
* ADVENTURE response time may vary depending on the nature of the enquiry

18. Procedure for Late Check-In

Users should contact the accommodation facility where they have made their bookings to negotiate with them directly.
* The contact information for the accommodations can be found within the content of the final e-mail

19. Forgotten Items at the Hotel

Users are required to contact the accommodation facility where they stayed directly.
* The contact information for the accommodations can be found within the content of the final e-mail

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